Legal

Terms of Service

Last updated: June 17, 2026

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and PerimeterOne LLC (“PerimeterOne,” “we,” “us,” or “our”), a Delaware limited liability company, governing your access to and use of the PerimeterOne website, platform, APIs, and all related services (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms in their entirety. If you do not agree, you must discontinue use immediately.

1. Description of Services

P1 Halo (the “Platform”) is a governed runtime for AI agents. It executes agent tasks inside isolated, network-restricted containers; routes all model and network traffic through a single egress broker that injects your provider API keys at call time so they never enter the agent container; enforces per-run cost caps and an operator kill switch; and records every action in a tamper-evident, cryptographically signed audit log that you can re-verify offline. The Platform does not provide, and is not, threat detection, endpoint or network security, an MSSP, or a managed SOC.

2. Eligibility

You must be at least 18 years of age and possess the legal authority to enter into these Terms. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Account Registration & Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • You must immediately notify us of any unauthorized access to your account
  • You are liable for all activity that occurs under your account
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Acceptable Use Policy

You agree not to use the Services to:

  • Violate any applicable local, state, national, or international law or regulation
  • Direct agents to access systems, networks, or data without authorization
  • Generate, deploy, or distribute malware, ransomware, or any malicious code using the Services
  • Use agents to exfiltrate or misappropriate third-party data
  • Reverse-engineer, decompile, or disassemble any part of the Services
  • Attempt to defeat or circumvent the sandbox, egress broker, audit controls, rate limits, or access restrictions
  • Resell, sublicense, or redistribute the Services without prior written consent
  • Interfere with or disrupt the integrity or performance of the Services

5. Intellectual Property

All content, features, functionality, software, algorithms, models, documentation, trademarks, service marks, and trade names associated with the Services are the exclusive property of PerimeterOne LLC and are protected by U.S. and international intellectual property laws.

  • PerimeterOne™ and P1 Halo™ are trademarks of PerimeterOne LLC
  • You may not use our trademarks without express written permission
  • Third-party names and marks (for example, Claude, Anthropic, OpenAI, and ChatGPT) are the property of their respective owners; we reference them only to describe interoperability, and such use does not imply affiliation or endorsement
  • You retain ownership of any data you upload to the platform; however, you grant us a limited license to process that data solely to deliver the Services

6. Service Level & Availability

We strive to maintain high availability of our platform. However, the Services are provided on an “as available” basis, and we do not guarantee uninterrupted, error-free operation. Scheduled maintenance windows will be communicated in advance when possible.

7. Data Handling & Security

We process your data in accordance with our Privacy Policy. We protect customer data using per-tenant encrypted secret storage (BYOK vault), isolated execution of agent tasks, a single brokered egress path, and a tamper-evident signed audit log. No security system is infallible; you remain responsible for your own security practices.

8. Fees & Payment

  • Pricing for the Services is shown at sign-up or in an applicable order form. Paid plans are billed on a recurring subscription basis (monthly unless otherwise stated)
  • Automatic renewal. Paid subscriptions automatically renew at the end of each billing period at the then-current price until you cancel
  • Cancellation. You may cancel at any time from your account billing settings or by contacting us. Cancellation stops the next renewal and takes effect at the end of your current paid period; your access continues until then
  • All fees are non-refundable unless otherwise specified in writing or required by applicable law
  • We reserve the right to modify pricing with 30 days’ advance notice
  • Late payments may result in suspension of Services and accrual of interest at 1.5% per month or the maximum rate permitted by law, whichever is lower

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PERIMETERONE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO PERIMETERONE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless PerimeterOne and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of a third party.

11. Warranty Disclaimer

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. PERIMETERONE DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

12. Termination

  • You may terminate your account at any time by contacting us
  • We may suspend or terminate your access immediately if you violate these Terms
  • Upon termination, your right to use the Services ceases immediately
  • We will provide a reasonable data export window upon request, subject to our data retention policies
  • Sections 5, 9, 10, 11, and 14 survive termination

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or a prominent notice on the Site at least 30 days before they take effect. Your continued use of the Services after the effective date constitutes acceptance of the modified Terms.

14. Governing Law, Dispute Resolution & Arbitration

Governing law. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration provisions in this Section.

Informal resolution first. Before starting an arbitration or lawsuit, you agree to first email us at legal@perimeterone.ai with a written description of the dispute and the relief you seek, and to give us sixty (60) days to resolve it informally and in good faith. Most disputes can be resolved this way.

Binding individual arbitration. If a dispute is not resolved informally, you and PerimeterOne agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) will be resolved by final and binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect, rather than in court, except as provided under “Exceptions” below. The arbitration will be heard by a single arbitrator. It may be conducted on documents only, by telephone or video, or in person; any in-person hearing will take place in the U.S. county or federal district where you reside, or another mutually agreed location. The arbitrator’s award may be entered as a judgment in any court of competent jurisdiction.

Class action & jury-trial waiver. YOU AND PERIMETERONE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING. YOU AND PERIMETERONE WAIVE ANY RIGHT TO A TRIAL BY JURY.

Exceptions. Either party may (i) bring an individual claim in small-claims court if it qualifies, and (ii) seek injunctive or other equitable relief in the state or federal courts located in Delaware for actual or threatened infringement, misappropriation, or violation of intellectual-property or proprietary rights, or for unauthorized access to or misuse of the Services. For any matter not subject to arbitration, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware.

30-day right to opt out. You may opt out of this arbitration agreement and class-action waiver within thirty (30) days of first accepting these Terms by emailing legal@perimeterone.ai with your name, account email, and a clear statement that you opt out of arbitration. Opting out will not affect any other part of these Terms.

Arbitration fees. Payment of arbitration fees is governed by the AAA Consumer Arbitration Rules, which limit the fees a consumer is required to pay; we will pay the portion those Rules require us to pay.

Severability of this Section. If the class-action waiver above is held unenforceable as to a particular claim or request for relief, that claim or request will be severed and resolved in the courts identified under “Exceptions,” while the remainder of this Section continues to apply. If any other portion of this Section is held unenforceable, the remainder remains in effect.

15. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and PerimeterOne with respect to the Services and supersede all prior agreements and understandings.

17. Contact

For questions regarding these Terms: